Terms and Conditions

Preamble

These General Terms and Conditions govern the use of the Nearvanta platform, operated by AIRINOVA SH.P.K., Rruga për Uglare 13, 10500 Fushë Kosovë, Republic of Kosovo.

§ 1 Scope

These Terms apply to all contracts between AIRINOVA SH.P.K. ("Nearvanta") and its customers – companies looking for a service team and service providers who want to be matched – regarding the use of the Nearvanta platform and its services.

Conflicting terms of the customer are not recognised unless Nearvanta explicitly agrees to them in writing.

§ 2 Subject of service

Nearvanta matches companies from Germany, Austria and Switzerland with vetted service teams in Kosovo, Albania and North Macedonia. Nearvanta vets providers according to its published criteria and supports companies in selecting a provider.

Nearvanta itself does not provide the customer service or call center services. The contract for these services is concluded directly between the company and the provider.

The optional service "Nearvanta on site" includes ongoing support and quality measurement at the provider. The specific scope of services results from the respective description at the time of the order.

§ 3 Conclusion of contract and remuneration

Requests via the website are non-binding. A contract is concluded only by a written order or agreement.

All prices and conditions are listed on the Pricing page. All amounts are net, plus any applicable taxes.

§ 4 Vetting and provider information

Nearvanta vets providers with due care. The vetting reflects the state at the time of the review and does not replace the company's own review before concluding a contract.

Providers undertake to provide truthful information and to inform Nearvanta immediately of any material changes.

§ 5 Documents from the library

Documents from the library may be used for internal purposes. Publication, disclosure to third parties or commercial exploitation requires the prior written consent of Nearvanta.

§ 6 Liability and disclaimer

Nearvanta is not liable for the performance of the services agreed between the company and the provider. Nearvanta does not guarantee that a contract will be concluded.

Nearvanta is liable only for damages resulting from intent or gross negligence. Liability for slight negligence is limited to the breach of essential contractual obligations and limited in amount to the foreseeable, typical contractual damage.

Liability for indirect damages and lost profits is excluded.

§ 7 Confidentiality

Both parties undertake to keep confidential all confidential information received in the course of cooperation. The confidentiality obligation continues after termination of the contractual relationship.

§ 8 Final provisions

The law of the Republic of Kosovo applies, excluding conflict-of-laws provisions. Place of jurisdiction is Fushë Kosovë, Kosovo, to the extent legally permissible.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.

Nearvanta reserves the right to adapt these Terms at any time to reflect legal or technical changes.